LEGAL

Terms of Service

Last updated: 22 October 2026

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the Nexera CRM product and related websites, applications, and services (the “Service”) operated by Nexcrest IT LLP (“NexCrest,” “we,” “us,” or “our”).

By creating an account, purchasing a CRM subscription, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. The Service

NexCrest provides a cloud-based CRM (Customer Relationship Management) subscription for organizations. The Service helps you manage leads, contacts, follow-ups, sales activities, and related CRM workflows for your own customers and prospects.

Nexera CRM is designed for inbound and consented business relationship management. It is not intended for bulk promotional campaigns to people who have not agreed to hear from you.

Access to the Service is provided on a paid subscription basis. We do not offer free trials. Features available to you depend on your subscription plan, seats/entitlements, and configuration.

We may update, improve, suspend, or discontinue features from time to time. Where a change materially reduces paid CRM functionality, we will provide reasonable notice where practicable.

3. Accounts and eligibility

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for maintaining the confidentiality of login credentials and for all activity under your account and tenant.
  • You must be legally able to enter into a binding contract in your jurisdiction.
  • You must not share accounts in a way that bypasses seat or licensing limits.
  • Organization administrators are responsible for managing user access within their tenant.

We may suspend or terminate access for security reasons, abuse, non-payment, or violation of these Terms.

4. CRM subscriptions and billing

  • The Service is sold as a recurring CRM subscription (3-, 6- or 12-month terms, depending on the plan), as shown at checkout.
  • Your subscription grants licensed access to Nexera CRM for your organization for the purchased billing period, subject to plan limits (including user seats where applicable).
  • Payments are processed by our payment partner Paddle (Merchant of Record). Your purchase is also subject to Paddle’s buyer terms where applicable.
  • Prices, taxes, and currency are presented at checkout. Taxes may be collected by Paddle as required by law.
  • Seat counts, plan changes, and add-ons may change your recurring CRM subscription charge as described in the product and at checkout.
  • Cancelling a subscription typically stops future renewals. CRM access usually continues until the end of the then-current paid period unless otherwise stated. Cancellation does not automatically entitle you to a refund for the current period. See our Refund Policy.

5. Acceptable use

You agree not to:

  • Use the Service for unlawful, fraudulent, or harmful purposes
  • Upload or process content you do not have rights to use
  • Attempt to gain unauthorized access to systems, data, or other customers’ tenants
  • Interfere with or disrupt the Service
  • Reverse engineer the Service except where permitted by applicable law
  • Resell, sublicense, or white-label the Service except as expressly allowed in writing
  • Use the Service to send abusive or deceptive communications
  • Use the Service to contact people without a lawful basis or prior consent
  • Collect or purchase contact lists solely to message people without permission
  • Circumvent usage limits, billing, or security controls

We may investigate suspected violations and take action including suspension or termination.

6. Customer data

You retain ownership of data you submit to the Service (“Customer Data”). You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and improve the Service, comply with law, and as otherwise described in our Privacy Policy.

You are responsible for:

  • The legality of Customer Data
  • Obtaining any consents required for processing personal data within your organization
  • Configuring access and permissions within your tenant

7. Intellectual property

The Service, including software, design, trademarks, documentation, and branding, is owned by NexCrest or its licensors. These Terms do not transfer ownership of any intellectual property to you.

You may not copy, modify, distribute, or create derivative works from the Service except as expressly permitted.

8. Third-party services

The Service may integrate with third-party products (for example payment processors, email providers, analytics, or messaging tools). Your use of third-party services is subject to those parties’ terms and privacy policies. We are not responsible for third-party services we do not control.

9. Availability and support

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance and unexpected outages may occur.

Support channels and response expectations may vary by plan and are described in product documentation or your order, where applicable.

10. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law:

  • NexCrest will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages
  • NexCrest’s total liability arising out of or related to the Service or these Terms will not exceed the amounts you paid to us for the Service in the twelve (12) months before the claim

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

12. Indemnity

You agree to indemnify and hold harmless NexCrest and its officers, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising from your Customer Data, your misuse of the Service, or your violation of these Terms or applicable law.

13. Suspension and termination

You may stop using the Service and cancel your subscription as described in the product billing settings.

We may suspend or terminate access immediately if you breach these Terms, fail to pay fees when due, create risk to the Service or other customers, or as required by law.

Upon termination, your right to access the Service ends. We may delete or retain Customer Data according to our Privacy Policy and operational retention practices, unless a separate written agreement says otherwise.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms, except where applicable law requires additional notice or consent.

15. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

16. Contact

For questions about these Terms: